Whether you’re looking for help managing inbound calls, outbound calls, automatic dialing, and capturing call center analytics, you need to invest in one of the top call center software programs on the market.
Since there are several options on the market, it can be difficult to choose the best call center software. And, what you end up selecting will largely depend on the needs of your call center. This article will present a quick overview of 50 of the top call center software programs to help you make a more informed decision.
Ameyo Call Center Software will help you power up your inbound and outbound customer interactions. The software is IP-based, flexible, and an all-in-one solution to many of your call center needs. This software will help you deliver great omni channel customer experiences.
Aspect Via helps you break free of call center complications with their cloud-based call center software. This software is hosted on Amazon Web Services, making it more efficient all while reducing challenges related to typical call center technology.
AuguTech is a predictive dialing software that offers help with lead-tracking, call logging, campaign monitoring, call tracking, and has an easy-to-use administrative interface. This software is a great way to improve productivity around the call center.
Branch Messenger helps you increase productivity in your call center by eliminating the time it takes to reach employees, offer track shift worker performance insights at the click of a button, and improve employee engagement across the board.
Bria 5 This software takes 10 years of experience and is now new and improved. It helps with productivity by allowing you to make voice and video calls over IP, and see if your contacts are available and send them messages in Outlook.
Bright Pattern is another cloud-based contact center software that will help you grow your business through improved productivity. They offer a fully-featured software that includes detailed reporting, management tools, CRM integrations, and a broad list of awesome features.
Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.
CallShaper helps with increased agent efficiency, measuring performance, and hosts everything in the cloud. They provide reporting tools, campaign management tools, integrations, and stellar supervisor applications that all help improve call center procedures.
Calltools helps you boost your team’s productivity by providing access to their high speed predictive dialer. Not to mention, this technology integrates with several other product and client management systems like Salesforce, Infusionsoft, Zoho, HubSpot, and more.
Chase Data is a hosted and predictive dialer software. One of the best things about ChaseData is the ability to start small and scale as your company grows. You can also rest assured your software is secure with Chase Data.
ClarityTel is an advanced call center phone system that can be customized for your business. This software is based in the cloud and helps with call recording, queue management, and offers the ability to pre-record messages for customers.
Connect First will help you maximize the efforts of your call center by giving you the tools you need to support your customers. You can count on their granular administration, robust reporting tools, and organized agent dashboard.
Convoso offers the tool to help you supercharge your outbound activity. Translation: you’ll see an increase in the amount of people your call center agents can call in order to maximize efficiency. This software works for small teams as well as enterprise teams.
CrazyCall is the perfect software to help you simplify your inside sales and customer service practices. The software includes both a manager panel and a call panel to give you insights into how your campaigns and agents are performing.
EducationFolder is a multi-functional business tool that helps with training, coaching, quality assurance, rewards, and recognition, task management, employee management, and, of course, communications. If you are looking for a tool that is even more than a communication tool, EducationFolder is a good place to start.
Electronic Voice Services offers the Parrot Predictive Dialer & Cloud Call Center. This service includes unlimited calling, dialing up to 5 agents per line, real time reporting and agent management, blended call center with ACD & IVR, and more.
eTollFree helps your customer service and sales agents make more calls per hour with their high-speed predictive dialer. They have several features and are affordable all while integrating with top CRM and task management systems.
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Gladly is a customer support platform that focuses on making customers number one. They offer a cloud voice platform and IVR and integrations, email, chat, SMS and MMS, and social interaction help.
Happyfox is both a customer support software and a practical help desk. If you are looking for a product with a comprehensive support ticket system, then Happyfox may be a great fit for your company.
InTheChat is an online digital engagement solution. This tool helps connect customers with you via SMS texting, live chat, social media, messengers, chatbots, and more. It’s a great resource if you’re looking to improve customer and customer support agent interactions.
LiveChat is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
NexInteractive is built on HTML5 and WebRTC standards to allow for versatility and awesome audio quality. It’s cloud-based, so you can access it from any device. They also offer dynamic scripting to help your agents land more deals.
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Noda Contact Center’s all-in-one call center software offers all the features you need to keep your call center up and running productively. This includes omni-channel, quality management, IP PBX, WFM, IVR, call recording, agent scripting, outbound calling, and more.
Oracle Contact Center Anywhere is a highly-scalable contact center solution that helps you communicate more easily with your customers. It offers help with queueing, routing traditional phone calls, and help with reaching fax, email, and other connected means of communication.
Parakeet is a fine phone software that with empower your customer support team with the tools they need to succeed. It works well for large teams, it has several top software integrations, and you can run it across all devices.
PhoneBurner is guaranteed to increase your outbound sales in just 15 minutes. They offer dialing speeds of up to 4 times faster than before, eliminate pause dialing to decrease hang-ups, and it only takes 15 minutes to set up the software from any phone or computer.
PIMS Dialer Software uses an algorithm that is designed to only deliver live calls to your agents. Additionally, it helps you automate mass communications, saving your firm time. The pricing is affordable and the technology is strong.
ProcedureFlow helps employees follow company processes more easily, and reduces training and mentoring by anywhere from 50% to 90%. This is a cloud-based knowledgement software that will improve efficiency across the board.
PureCloud by Genesys is an all-in-one call center software that helps small and midsize businesses thrive. It gives employees a 360 degree view of the customer. It also helps businesses deliver excellent customer service experience over the phone, via email, over chat, and via social media.
Rescue by LogMeIn makes remote support easy by offering quick connectivity, secure sessions, multi-platform support, and full-service support. They also offer a free 2-week trial if you want to give it a whirl before committing.
Ricochet has one major goal: help you dial and manage leads faster. They provide a cloud phone system and dialer, a lead management system and CRM, inbound call tracking and IVR, and a marketing automation platform.
RingCentral touts their ability to help you drive more sales with the help of their robust contact center. The software is easy to use, reliable, and consistent. That’s why over 350,000 businesses already use RingCentral as their call center software.
Salesexec is an all-in-one solution that acts as an automatic dialer, business phone service, lead management tool, instant lead responder, and helps with automated email marketing.
Sharpen is the agent-first contact center platform. They work to help you create happier agents and customers by eliminating problems caused by lack of good technology. Sharpen offers sales acceleration, unified communications, and a contact center.
StataPile is an AI platform that will help you improve your sales and service procedures. It helps with training, tracking, A/B testing, and integrates with your CRM. It will also help you redact sensitive information as needed.
T-Max is an inbound and outbound CRM hosted dialer. It’s easy to use, high-speed, and provides customizable features like caller ID, agent scripts, call recording, and more.
Talkdesk helps you increase agent efficiency, boosts customer satisfaction, and integrates with your CRM. They also provide an awesome knowledge base with information to help keep you current on new tools. This helps considering they already have 40+ tools and are innovating every day.
VanillaSoft is one of the top outbound call center softwares for inside sales teams. It’s web-based, so you don’t have to install anything, it will increase your auto-dialing times, and offers intelligent call recording as needed.
Verascape offers chatbot and conversational speech services across all communication channels. This AI technology delivers intelligent, reliable, and on-demand support at a reasonable price.
Vonage Business is one of the top providers of VoIP systems. It is packed with over 40 features that will help you improve your customer and employee processes and services. Not to mention, it’s much more affordable than what you might imagine for a top VoIP system.
XCally is another omni-channel contact center software that helps you with all of your customer communication needs including voice, chat, email, SMS, fax, and custom channels. Their program helps you with other important tasks including contact management, API open channels, real time monitoring, analytics and reporting. They also provide an agent softphone, custom dashboards, an auto dialer, IVR system, and installation and licensing.
XenCall is a hassle-free, all-in-one VoIP predictive dialer as well as a CRM. That means you can hit two birds with one software stone. Having everything in one location offers convenience that is often unmatched.
Zoho Desk is a call center tool that helps agents work more productively, managers lead more effectively, and customers get help in a timely fashion. It provides a call center software, a ticketing system, social support software, and more features that will help you stay on task in your call center.
8×8 Communications Cloud is an intelligent and easy-to-use contact center for your call center team. It helps you take calls, make calls, record calls, manage calls, and helps with reporting and broadcasting, to name a few top features.
There are several different call center software programs on the market for you to choose from. What you select will depend on how large your firm is, and what your call center needs are. When narrowing it down, make sure to pick a software that shows signs of innovation, ease-of-use, and the ability to scale as you grow your company.