If your organization plans to join the nearly 75% of businesses that offer a hybrid work model, take time to create comprehensive guidelines. With a hybrid work policy, you can avoid common issues with flexible…
Policies
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Whether you’re building a remote-first business or you’re transitioning to a hybrid model, a work from home policy is crucial for setting expectations and establishing guidelines. Over the past decade, our fully remote team has…
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Want to learn how to create an employee attendance policy? Many successful companies around the world have this one thing in common – all of them strive for excellent employee attendance. But what happens when…
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Accurate timekeeping offers multiple benefits for your business. It helps teams be productive and prevents loss of time and money due to inefficient planning. And once you have a timekeeping system in place, the next…
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A call center policy is a document that defines standard guidelines for working at a call or contact center. It sets out the rules regarding employee attendance, breaks, electronic device usage, and more. Here’s a…
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If you operate a call center, whether it’s a start-up or an established business, you need to have certain call center policy and procedures. Developed with the help of relevant subject matter experts, it helps…
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A call center security policy is a document that provides comprehensive rules, plans, and security protocols that regulate access to the organization’s network. An excellent security policy ensures information security and the protection of the…
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A call center break policy highlights guidelines related to the breaks agents take during their work period. It defines certain rules so that agents can get some rest without their breaks having a negative impact…