Organizations opt for Knowledge Process Outsourcing (KPO) services when their in-house team doesn’t have adequate expertise to handle certain high-level tasks. Firms offering KPO services can help you with data analytics, market research, performance management,…
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The Business Process Outsourcing (BPO) industry is projected to grow by approximately 9.1% globally between 2022 and 2030. All industries within the BPO service sector, including Knowledge Process Outsourcing (KPO), will see substantial developments and…
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Knowledge Process Outsourcing (KPO) involves outsourcing core business activities and highly specialized knowledge related work to third-party professionals. Many businesses today choose KPO to access advantages like cost savings and improvements to the company’s efficiency.…
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Embrace flexibility or people will walk: How to rethink RTO policy for a win-win outcome
by Carlo BorjaWhat the headlines tell us about the future of hybrid work schedules After months of failed negotiations, unionization and bubbling frustration, New York Times (NYT) tech workers announced a half-day strike on October 30, 2023. …
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Your guide to data-driven remote workforce management in the “new normal” Hybrid work schedules have been a hot topic for most of this year, and we don’t imagine that will change in 2024. On the…
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Roblox, the renowned online gaming platform, has recently unveiled its new hybrid work model, urging its employees to mark their presence at its San Mateo, California headquarters on Tuesdays through Thursdays. In a surprising turn…
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Amazon, a prominent corporate entity in the United States, has been garnering attention for its endeavors to encourage employees to return to the physical office. In a significant move, the company is authorizing supervisors to…
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Between employees, equipment, and technology, call centers can quickly become cost centers. If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive…