118 of The Best Call Center Software Programs

call center software

 

Whether you’re looking for help managing inbound calls, outbound calls, automatic dialing, and capturing call center analytics, you need to invest in one of the top call center software programs on the market.

Since there are several options on the market, it can be difficult to choose the best call center software. And, what you end up selecting will largely depend on the needs of your call center. This article will present 118 of the top call center software programs to help you make a more informed decision.

The list is very comprehensive. But, we made it easy for you to filter it to show only the results you need.

Use the buttons below to filter the result based on their features, deployment, your OS of choice and even the support you are getting.

 

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  1. Call Blending
  2. Call Logging
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  7. Inbound Call Center
  8. IVR/Voice Recognition
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  12. Progressive Dialer
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8×8 Communications Cloud

Cloud / Web-Based Call Recording Inbound Call Center Outbound Call Center Online Live Online Webinars

8×8 Communications Cloud is an intelligent and easy-to-use contact center for your call center team. It helps you take calls, make calls, record calls, manage calls, and helps with reporting and broadcasting, to name a few top features.


Aavaz

Free trial Cloud / Web-Based Android Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management 24/7 Business Hours Live Online Webinars

Aavaz Call Center Suite helps small business with their calling campaigns by making it efficient with less technological complexity. It streamlines all your processes into one platform.

Price:
$84.99/month/user


Abacus Cloud

Free trial Cloud / Web-Based Call Scripting Escalation Management IVR/Voice Recognition Predictive Dialer Queue Management Real-time Chat 24/7 Business Hours Online

Facilitated PBX, SIP Trunks, Unified Communications, Video-conferencing. Abacus Group implements private, open and crossover media communications mists. VoIP Status Appraisals.

Price:
$25.00/month/user


Aceyus

Cloud / Web-Based Installed Windows Mac Linux Android iOS Call Blending Call Logging Inbound Call Center Outbound Call Center Business Hours In Person Live Online Documentation

Optimize your contact center operations with the set of features that Aceyus Intelligence provides. Top-notch reporting, contact treatment management, data collection and more. It has a solution for all of your business needs.


Advantage Dialer

Free trial Cloud / Web-Based Installed Windows Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Queue Management 24/7 Online Live Online

Advantage Dialer provides all the features needed to successfully run any campaign. Its services include a customized dialer, recording portal, avatar portal, customized reporting, inbound IVR, CRM and more.


AgentOne

Free trial Cloud / Web-Based Installed Windows Call Logging Call Monitoring Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics 24/7 Business Hours Online In Person Live Online Webinars Documentation

AgentOne's Contact Center Suite provides an intelligent platform for your calls as well as emails and documents. It brings efficient communication that is platform independent and not requiring a new infrastracture.


Agile CRM

Free trial Free version Cloud / Web-Based Call Logging Call Recording Call Scripting Inbound Call Center Outbound Call Center Reporting/Analytics Business Hours Online Live Online

Agile CRM is an all-in-one CRM software with telephony as one of its features. One-click calling, call scripts and voicemail automation is possible in addition to all the necessary CRM features that it already has.

Price:
$8.99/month/user


Aheeva

Cloud / Web-Based Call Scripting IVR/Voice Recognition Predictive Dialer Queue Management 24/7

Aheeva's contact center software suite is built with big businesses in mind. Its enterprise features helps these business improve their connection between their customers. That way, clients are satisfied and agents are more productive.

Price:
$500.00/one-time/user


AloTech

Free trial Cloud / Web-Based Call Blending Call Logging Call Monitoring Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics 24/7 Online In Person Live Online Webinars Documentation

Trusted by thousands of users, AloTech is the world's 1st Google powered call center. It provides features like voice recording, voice analytics, predictive dialer, CRM and customized reporting.

Price:
$88.00/month/user


Ameyo

Free trial Cloud / Web-Based Installed Windows Mac Android iOS Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 Online In Person Live Online Webinars Documentation

Ameyo Call Center Software will help you power up your inbound and outbound customer interactions. The software is IP-based, flexible, and an all-in-one solution to many of your call center needs. This software will help you deliver great omni channel customer experiences.


Ansapoint

Installed Windows Inbound Call Center

Ansapoint is a forecasting tool that helps call centers predict how many agents they need in order to handle their call volume. It presents the analytics in reports and graphs.

Price:
$185 single user license


Arbeit Click

Free trial Cloud / Web-Based Installed Windows Call Logging Call Recording Manual Dialer Outbound Call Center Business Hours Live Online Documentation

Arbeit Click could closely be classified Automatic Telephone Dialing System. However, it adds three layers of human intervention to evey call. It has TCPA compliance and is even recommended by TCPA defense attorneys.

Price:
$250.00/month/user


Aspect Via

Cloud / Web-Based Windows IVR/Voice Recognition Outbound Call Center Predictive Dialer Real-time Chat Reporting/Analytics 24/7 In Person Live Online Webinars Documentation

Aspect Via helps you break free of call center complications with their cloud-based call center software. This software is hosted on Amazon Web Services, making it more efficient all while reducing challenges related to typical call center technology.


astTECS

Free trial Cloud / Web-Based Installed Windows Mac Android Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 In Person Live Online

astTECS call center dialer can manage to dial thousands of phone numbers every day. It is also a complete call center solution that provides visibility and control over the whole performance of the business.


AuguTech

Free trial Free version Cloud / Web-Based Installed Windows Mac Call Blending Call Recording Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer 24/7 Business Hours Online Live Online Documentation

AuguTech is a predictive dialing software that offers help with lead-tracking, call logging, campaign monitoring, call tracking, and has an easy-to-use administrative interface. This software is a great way to improve productivity around the call center.


Avtex

Free trial Free version Cloud / Web-Based Call Blending Call Logging Call Recording Inbound Call Center IVR/Voice Recognition Outbound Call Center Predictive Dialer Progressive Dialer Real-time Chat Business Hours Online In Person Live Online Webinars Documentation

Avtex transforms your contact center to one that is capable of giving customers the quality interaction they deserve, making it a true customer engagement hub for your business. They also offer assessment to help you create an actionable plan to transform your contact center in the future.

Price:
$9.99/month/user


Bitrix24

Free trial Free version Cloud / Web-Based Installed Windows Mac Android iOS Call Logging Call Monitoring Call Recording Progressive Dialer Queue Management Real-time Chat Reporting/Analytics

With telephony completely intergrated into Bitrix24, you can call any mobile phone or landline domestically or internationally. No need for any special IP-telephony equipment.

Price:
$1.98 per user per month for the standard Cloud based package (up to 50 users only).


Branch Messenger

Free trial Free version Cloud / Web-Based Windows Android iOS Real-time Chat 24/7 Business Hours Online In Person Live Online Webinars Documentation

Branch Messenger helps you increase productivity in your call center by eliminating the time it takes to reach employees, offer track shift worker performance insights at the click of a button, and improve employee engagement across the board.

Price:
$3.00/month/user


Bria 5

Cloud / Web-Based Installed Windows Mac Android iOS Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center Manual Dialer Outbound Call Center Business Hours Online Documentation

This software takes 10 years of experience and is now new and improved. It helps with productivity by allowing you to make voice and video calls over IP, and see if your contacts are available and send them messages in Outlook.

Price:
$0.99/month/user


Bright Pattern

Free trial Cloud / Web-Based Windows Android iOS Call Blending Call Logging Call Monitoring Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics 24/7 Business Hours Online In Person Live Online Webinars Documentation

Bright Pattern is another cloud-based contact center software that will help you grow your business through improved productivity. They offer a fully-featured software that includes detailed reporting, management tools, CRM integrations, and a broad list of awesome features.

Price:
$70.00/month/user


C-Zentrix

Free trial Cloud / Web-Based Installed Windows Call Blending Call Logging Call Recording Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management 24/7 In Person Live Online Webinars Documentation

C-Zentrix Contact Center has created a solution tthat is easy to integration with third party databases and CRMs. They also help improve the relationship of businesses and customers by leveraging customer data.


Calabrio ONE

Free trial Cloud / Web-Based Installed Windows Call Blending Call Recording Escalation Management Inbound Call Center Outbound Call Center 24/7 In Person Live Online Webinars Documentation

Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.


Call Center Hosting

Inbound Call Center IVR/Voice Recognition Outbound Call Center Predictive Dialer

Call Center Hosting cloud-based call-center setup solutions provide virtual call center, voice broadcasting, virtual number, auto dialer and toll free number. Helps convert leads to customer with predictive dialer that automates outbound calls.

Price:
$69.99/month


Call SWEET!

Cloud / Web-Based Call Recording Outbound Call Center

Call SWEET! allows supervisors see each specialist's phone activity in their work areas. It helps build speaking perceivability, as well as spares administrators time and vitality. The widgets show fresh, color-coded charts that keeps businesses updated on key measurements making easy for changes to be made rapidly. Managers can queue alerts that can alert clients by email, screen pop and perceptible alert. Notifications can be selected on alternative or all three.

Price:
$769.00


Call2Kitchen

Free trial Cloud / Web-Based Installed Windows Call Blending Call Logging Call Recording Call Scripting Inbound Call Center Manual Dialer Outbound Call Center Progressive Dialer Queue Management 24/7 Live Online Documentation

Call2kitchen is a VoIP Call Center system that enables restaurant chains to enhance phone-in, takeout and delivery sales from a centralized location. The product integrates with some of the most important POS Systems, like Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint, placing the order directly to the kitchen, avoiding double entry.

Price:
$45.00/month/user


CallFire

Free trial Cloud / Web-Based Call Recording Call Scripting IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Business Hours Online Webinars Documentation

CallFire offers text and calling solutions that help businesses reach more customers. CallFire provides user-friendly, intuitive voice and text connectivity products to both smll and mid-size businesses. Products they offer include high-availability systems, intuitive user interfaces, furious developer support, and customer care.

Price:
$5.00/month/user


CallHub

Free trial Free version Cloud / Web-Based Call Logging Call Recording Call Scripting Escalation Management IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 Business Hours Online Live Online Webinars Documentation

CallHub's telephony service smoothly integrates with your CRM. Mostly used by political parties, advocacy groups and businesses, it provides voice and SMS service to connect with their respective supporters.

Price:
$25.00 one time fee


CallMiner

Cloud / Web-Based Call Recording IVR/Voice Recognition Real-time Chat Reporting/Analytics

CallMiner Eureka's strength is in its Artificial Intelligence and Machine Learning technology which helps businesses analyze customer interaction and create actionable steps for improvement.

Price:
$0.85 / Agent audio hour


CALLN

Free trial Cloud / Web-Based Call Recording Business Hours Webinars Documentation

CALLN provides cloud-based VOIP call recording solution with features such as analytics, compliance, and improved employee performance. It’s quick to install, competitively priced and works on almost all VoIP telephony platforms.

Price:
$13.50/month/user


CallScripter

Free trial Cloud / Web-Based Installed Windows Call Blending Call Logging Call Scripting Inbound Call Center Outbound Call Center Business Hours Online In Person Live Online Webinars Documentation

CallScripter Synergy offers the necessary features to Call Centers in order to help them meet their exact business requirements.CallScripter is an easy to use graphical editor, which helps specialists build scripts quickly and easily, deploying campaigns faster.

It also enables businesses to integrate with the telephony and back office applications seamlessly. It reduces Agent AHT and shortens training time while increasing 1st Call Resolutions and Sales Conversions. Available in the cloud or installed on premise, licenses to rent or purchase and the option to flex up and down according to demand.

Price:
$34.00/month/user


CallShaper

Free trial Cloud / Web-Based Installed Windows Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Business Hours Online Live Online Documentation

CallShaper helps with increased agent efficiency, measuring performance, and hosts everything in the cloud. They provide reporting tools, campaign management tools, integrations, and stellar supervisor applications that all help improve call center procedures.


CallTaker

Free trial Free version Cloud / Web-Based Call Logging Escalation Management Inbound Call Center Outbound Call Center Online Documentation

CallTaker is an affordable, sophisticated cloud based business management system that connects and services businesses and customers more efficiently. CallTaker logs calls, creates requests, assigns tasks, runs reports, dispatches technicians.

Price:
$9.95/month/user


Calltools

Cloud / Web-Based Installed Windows Mac Call Blending Call Logging Call Monitoring Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics 24/7 Business Hours Online In Person Live Online Webinars Documentation

Calltools helps you boost your team’s productivity by providing access to their high speed predictive dialer. Not to mention, this technology integrates with several other product and client management systems like Salesforce, Infusionsoft, Zoho, HubSpot, and more.


Car Wars

Free trial Call Recording Inbound Call Center Outbound Call Center

Car Wars provides services that help track, record, and review inbound and outbound calls helping businesses assess what happens on every call at the dealership. The platform provides insight into how every call is handled, alerts dealers when a missed opportunity needs attention and helps stores improve phone performance.


Centcom

Cloud / Web-Based Call Blending Call Logging Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Real-time Chat 24/7 Online

Centcom is a state of the art technology predictive dialer solution that is easy to implement and boasts a 99.7% uptime reliability.

Price:
$4.00/month


ChaseData

Free trial Cloud / Web-Based Windows Call Blending Call Monitoring Call Recording Inbound Call Center Outbound Call Center Progressive Dialer Business Hours Online In Person Live Online Webinars Documentation

ChaseData is a hosted and predictive dialer software. One of the best things about ChaseData is the ability to start small and scale as your company grows. You can also rest assured your software is secure with ChaseData.

Price:
$89.00/month/user


ClarityTel

Cloud / Web-Based Windows Call Recording Queue Management 24/7 Online In Person Webinars

ClarityTel is an advanced call center phone system that can be customized for your business. This software is based in the cloud and helps with call recording, queue management, and offers the ability to pre-record messages for customers.

Price:
$19.99/month/user


Click2Coach

Cloud / Web-Based Call Logging Call Recording Inbound Call Center Business Hours In Person Live Online Documentation

Envision's Click2Coach solution helps with the training of the agents in your business. They use real customer interaction scenarios to help develop your agents to effectively handle calls as well as providing ongoing coaching to make them highly engaged.

Price:
$25.00/month


ClientCallPlus

Free trial Cloud / Web-Based Call Logging Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Outbound Call Center Predictive Dialer Progressive Dialer Business Hours Documentation

ClientCallPlus is an automated phone-based solution with features that include appointment reminders, payment reminders and courtesy calls.

Price:
$150.00/month


CloudCall

Free trial Cloud / Web-Based iOS Call Blending Call Logging Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Progressive Dialer Queue Management Real-time Chat Business Hours Online In Person Live Online Webinars Documentation

CloudCall provides the leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall optimizes businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is now easily accessible from one system which offers businesses greater visibility that leads to increased productivity and reduced manual errors.


Connect First

Free trial Cloud / Web-Based Installed Windows Mac Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 Business Hours Online In Person Live Online Webinars Documentation

Connect First will help you maximize the efforts of your call center by giving you the tools you need to support your customers. You can count on their granular administration, robust reporting tools, and organized agent dashboard.


Contivio

Free trial Cloud / Web-Based Installed Windows Mac Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Business Hours In Person Live Online Documentation

Contivio takes your CRM and extends its functionality to make it a complete contact center solution with features like blended inbound and outbound communication, live chat, power dialer, sms broadcast, reporting and more.

Price:
$79.00/month/user


CrazyCall

Free trial Cloud / Web-Based Windows Call Blending Call Recording Inbound Call Center Outbound Call Center Queue Management Reporting/Analytics 24/7 Online Live Online Webinars Documentation

CrazyCall is the perfect software to help you simplify your inside sales and customer service practices. The software includes both a manager panel and a call panel to give you insights into how your campaigns and agents are performing.

Price:
$10.00/month/user


CXM

Cloud / Web-Based Call Recording Business Hours Online

The name CXM comes from the words Customer Experience Management which is what they stand for. It is a low cost and easy to use solution with a really good maintenance program.


CyTrack

Cloud / Web-Based Call Scripting Escalation Management IVR/Voice Recognition Predictive Dialer Queue Management Real-time Chat 24/7 Business Hours Online In Person Live Online Webinars Documentation

CyTrack Customer Experience technology integrates into your telephone systems, CRM and database, allowing you to respond immediately and professionally to customers across a broad range of channels. Businesses can now connect customers to the right person, provide them with accurate information and imrpove overall customer experience and your business.


Dialer360

Free trial Cloud / Web-Based Installed Windows Mac Android iOS Call Logging Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer 24/7 Business Hours Online In Person Live Online Webinars Documentation

Dialer360 provides cloud call center software solution with Predictive Diabler, CRM, Web Phone, Voice, SMS broadcasting, Hosted Phone system, and Voip. Dialer360 products are cost effective and beneficial for any call center business. Popular integrations are with Salesforce, Pipedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics, and etc.

Price:
$25.00/month/user


Dialfire

Free trial Free version Cloud / Web-Based Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Queue Management Real-time Chat Business Hours Online Live Online Documentation

Dialfire transforms your browser into a complete outbound call center solution. No need to install anything. You can even start your campaign in just 3 minutes.


DialMyCalls

Free trial Free version Cloud / Web-Based Android iOS Call Recording 24/7 Business Hours Online In Person Live Online Webinars Documentation

DialMyCalls lets you quickly send phone calls, text messages and emails to thousands of people. It is completely web-based so you won't need to install any additional software or hardware.

Price:
$10.00/one-time


DialogTech

Free trial Call Logging Call Recording Call Scripting IVR/Voice Recognition 24/7 Business Hours In Person Live Online Webinars

DialogTech offers industry-leading call tracking with AI-powered conversation analytics. DialogTech helps businesses drive growth by making calls as measurable and optimizable as clicks. It can integrate calls with martech stack which can optimize for the entire customer journey by passing call data to the CRM, digital marketing tools, and ad platforms.


Dixa

Free trial Cloud / Web-Based Installed Windows Mac Call Blending Call Logging Call Recording Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Queue Management Real-time Chat 24/7 Online In Person Live Online Documentation

Dixa provides simple, unified and engaging customer service software. personal service in real-time across voice, email and chat in one simple interface designed for call centers and customer facing teams. Dixa offers quality VoIP with local rates around the world and scale up or down instantly at no additional cost. Dixa also provides advanced call routing, IVR, queues, callback, real-time and historical performance stats, contact recognition and much more.

Price:
$15.00/month/user


Easycall Cloud

Free trial Cloud / Web-Based Call Logging Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Business Hours Online Live Online Webinars Documentation

Call center solution includes features such as campaign management, predictive dialer, and appointment scheduling. It is an easy online solution for complete management of incoming and outgoing calls.

Price:
€ 24.00/location/month


EducationFolder

Free trial Cloud / Web-Based Windows Call Blending Inbound Call Center Outbound Call Center Business Hours In Person Live Online Webinars Documentation

EducationFolder is a multi-functional business tool that helps with training, coaching, quality assurance, rewards, and recognition, task management, employee management, and, of course, communications. If you are looking for a tool that is even more than a communication tool, EducationFolder is a good place to start.

Price:
$5.00/month/user


eTollFree

Free trial Cloud / Web-Based Windows Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Queue Management Real-time Chat Business Hours Online Live Online Documentation

eTollFree helps your customer service and sales agents make more calls per hour with their high-speed predictive dialer. They have several features and are affordable all while integrating with top CRM and task management systems.

Price:
$99.00/month


Exelysis

Cloud / Web-Based Installed Windows Call Blending Call Logging Call Recording Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer 24/7 Business Hours Online In Person Live Online Webinars Documentation

Exelysis provides a one-stop solution reducing your company costs and increasing productivity. Exelysis is a communications software that handles inbound and outbound traffic and provides real-time monitoring, statistics of activity, and functionality for software integration.

Price:
$50.00/month/user


Fenero

Free trial Free version Cloud / Web-Based iOS Call Blending Call Logging Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Business Hours Live Online Webinars Documentation

Fenero provides cloud contact center with free software solution to manage their business. Fenero supports ACD, IVR, outbound dialing (manual, preview, predictive), chat, email, and more.

Price:
$0.02


Five9

Free trial Cloud / Web-Based Windows Mac Call Blending Call Logging Call Monitoring Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics 24/7 Business Hours Online In Person Live Online Webinars Documentation

Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.

Price:
$60 / year


Freshcaller

Free trial Free version Cloud / Web-Based Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Queue Management 24/7 Business Hours In Person

Freshcaller is a hassle free call center software that is geared more towards startups and small teams. You do not need to install any hardware. It is easy to setup, customizable and also provide real-time insights.

Price:
$25.00/month


Genesis Dialer

Free trial Cloud / Web-Based Call Scripting Progressive Dialer Queue Management Business Hours Live Online Webinars Documentation

Genesis Dialer is a predictive dialer system that is completely web based and easy to use. It provides the lowest cost method to reach a high number of customers. It provides unlimited scalability and it has the ability to run multiple campaigns.

Price:
$150.00/month/user


Gladly

Free trial Cloud / Web-Based Windows Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Progressive Dialer Queue Management Real-time Chat 24/7 Online In Person Live Online Webinars Documentation

Gladly is a customer support platform that focuses on making customers number one. They offer a cloud voice platform and IVR and integrations, email, chat, SMS and MMS, and social interaction help.

Price:
$65/year


Happyfox

Free trial Cloud / Web-Based Windows Mac Android iOS Real-time Chat 24/7 Online In Person Live Online Webinars Documentation

Happyfox is both a customer support software and a practical help desk. If you are looking for a product with a comprehensive support ticket system, then Happyfox may be a great fit for your company.

Price:
$29.00/month/user


HoduCC

Free trial Cloud / Web-Based Installed Windows Mac Linux Android iOS Windows Mobile Call Blending Call Logging Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management 24/7 Business Hours Live Online

HoduCC is a FreeSWITCH based call center product, which offers contact center software solutions suited to all the call centers. As a VoIP call center software provider, HoduSoft FreeSWITCH based call center product provides intelligent, quick and secure contact center solutions. HoduCC is designed to ensure user loyalty is built and customer expectations are exceeded.

Price:
$1,500.00/month


ICTBroadcast

Free trial Cloud / Web-Based Installed Windows Android Call Logging Call Recording Inbound Call Center IVR/Voice Recognition Business Hours Online Live Online Documentation

ICTBroadcast is an all-in-one unified platform for communication allowing the broadcasting of SMS, fax, email and voice. It can blast thousands of simultaneous calls and it also offers smart auto dialer capabilities.

Price:
$199.00/one-time


IFS-mplsystems

Call Blending Call Logging Call Recording Call Scripting

IFS-mplsystems provides true omni-channel customer service with the combination of its contact center technology and CRM that can be configured on any agent desktop.


inConcert

Free trial Cloud / Web-Based Installed Windows Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 In Person Live Online Webinars Documentation

inConcert Allegro Contact Center provides an all-in-one, completely customizable solution that can run in the cloud or at your data center.


InGenius

Free trial Cloud / Web-Based Call Blending Call Logging Inbound Call Center Manual Dialer Outbound Call Center Reporting/Analytics 24/7 Business Hours Online Live Online Webinars Documentation

InGenius easily adapts to unique contact center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius increases productivity and customer satisfaction through features like screen pop, click-to-dial, automated call logging and enhanced call reports.

Price:
$30.00/month/user


Intellicon

Free trial Cloud / Web-Based Android iOS Call Blending Call Logging Call Monitoring Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics 24/7 Online In Person Live Online Webinars Documentation

Intellicon is an intelligent contact center platform for Omni-Channel, Inbound, Outbound and Blended Call Center requirements. It has valuable set of features and functionalities to make your business easy. Intellicon can be installed on-Premise or on Cloud platform. Intellicon offers Rental and Perpetual licensing models to best match your financial plan.


InterDialog Dialer

Free trial Installed Windows Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 Business Hours Online In Person Live Online Webinars Documentation

InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers.

Price:
$5,000.00/one-time/user


InTheChat

Cloud / Web-Based Windows Android iOS Call Blending Escalation Management Inbound Call Center Outbound Call Center Queue Management Real-time Chat 24/7 Online In Person Live Online Documentation

InTheChat is an omnichannel digital engagement solution. This tool helps connect customers with you via SMS texting, live chat, social media, messengers, chatbots, and more. It’s a great resource if you’re looking to improve customer and customer support agent interactions.


ipSCAPE

Free trial Free version Cloud / Web-Based Windows Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Outbound Call Center Predictive Dialer Queue Management Real-time Chat 24/7 Business Hours Online In Person Live Online Webinars Documentation

IpSCAPE offers software for contact centres of typically less than 100 seats. IpSCAPE allows businesses to break free from traditional, old world approaches to call centre technology with a simple and clever pay-as-you-use solution combining voice and software to suit any business model.


Kunnect

Cloud / Web-Based Call Scripting Inbound Call Center Queue Management

Kunnect is an affordable predictive dialer system that also provides CRM scripting. It does not only cater to call centers but also agents at home.

Price:
$125.00/month/user


LiveAgent

Free trial Cloud / Web-Based Windows Mac Android iOS Call Logging Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Real-time Chat 24/7 Online In Person Live Online Webinars Documentation

LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.

Price:
$9.00/month/user


LiveVox

Cloud / Web-Based Escalation Management IVR/Voice Recognition Predictive Dialer Queue Management 24/7 Business Hours Online

LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls.

Price:
$2,500.00/month


Megacall

Free trial Cloud / Web-Based Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Business Hours Live Online Documentation

Megacall caters to any and all business requirements while providing both flexibility and spectacular low cost calls along with a complete choice of virtual switchboard services (PBX), auto-diallers, call “whisper”, call divert, CRM software, landline, mobile and VoIP connections. Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

Price:
$300.00/one-time


Mitel

Cloud / Web-Based Call Monitoring Call Recording Call Scripting IVR/Voice Recognition Outbound Call Center Reporting/Analytics

Mitel provides an enterprise-grade, omnichannel customer experience management platform through MiContact Center. Customers can interact with your business using their preferred device and media.


Monet Software

Cloud / Web-Based Call Logging Call Recording Inbound Call Center Outbound Call Center Real-time Chat Business Hours In Person Live Online

Monet is the global provider of workforce optimization software solutions for contact centers and help desks. Monet's cloud-based solution, Monet WFO, is a cloud-based call center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.


NexInteractive

Free trial Cloud / Web-Based Windows Mac Android iOS Call Blending Call Recording Inbound Call Center IVR/Voice Recognition Progressive Dialer Reporting/Analytics 24/7 In Person Live Online Webinars

NexInteractive is built on HTML5 and WebRTC standards to allow for versatility and awesome audio quality. It’s cloud-based, so you can access it from any device. They also offer dynamic scripting to help your agents land more deals.

Price:
$49.99/month


neXorce Cloud

Call Blending Inbound Call Center Outbound Call Center Queue Management 24/7 Business Hours Online In Person Live Online Webinars Documentation

This is a cloud call center reporting software that tracks KPI's and gives status reporting to improve the performance and productivity of your agents, supervisors and managers. Reporting data can be accessed in real time anywhere with an Internet connection.


NICE inContact

Cloud / Web-Based Mac Call Blending Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Outbound Call Center Predictive Dialer Queue Management Real-time Chat 24/7 In Person Live Online Webinars Documentation

NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

Price:
$100.00/month/user


Nixxis

Cloud / Web-Based Call Blending Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 Business Hours Online In Person Live Online Webinars Documentation

Nixxis Contact Suite is a cloud-based call center software that helps manage all channels including voice, mail, chat, sms, fax or social media. Nixxis offers predictive dialer, IVR, recorder, blending and reporting.

Price:
$20.00/month/user


Noble Systems

Cloud / Web-Based Android iOS Call Blending Call Logging Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 In Person Live Online Documentation

Noble Systems solution sute offers inbound, outbound and blended communications, strategy planning, resource management, and compliance tools for companies of all sizes. Noble systems is the leader in customer contact technology. They provide contact centers worldwide with unified solutions that improve performance and drive new levels of productivity and efficiency.


Noda Contact Center

Free trial Free version Installed Windows Call Blending Call Logging Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 Business Hours In Person Live Online Webinars Documentation

Noda Contact Center’s all-in-one call center software offers all the features you need to keep your call center up and running productively. This includes omni-channel, quality management, IP PBX, WFM, IVR, call recording, agent scripting, outbound calling, and more.


Oracle

Free trial Cloud / Web-Based Windows Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 Live Online Webinars Documentation

Oracle Contact Center Anywhere is a highly-scalable contact center solution that helps you communicate more easily with your customers. It offers help with queueing, routing traditional phone calls, and help with reaching fax, email, and other connected means of communication.

Price:
$59.00/month/user


OXON

Free trial Free version Cloud / Web-Based Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 Live Online Webinars

OXON takes away the burden of communicating with customers using different channels across different departments. It manages all business communications in one place so you will be able to interact and track your customers' lifecycle efficiently .

Price:
$39.00/month/user


Parakeet

Free version Cloud / Web-Based Windows Mac Android iOS Call Blending Call Logging Call Recording Escalation Management Inbound Call Center IVR/Voice Recognition Outbound Call Center Queue Management Business Hours Online Live Online Documentation

Parakeet is a fine phone software that with empower your customer support team with the tools they need to succeed. It works well for large teams, it has several top software integrations, and you can run it across all devices.

Price:
$15.00/month/user


PBXMate

Free trial Cloud / Web-Based Installed Windows Mac Linux Android iOS Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Business Hours Online Live Online Documentation

PBXMate complements whatever conferencing or VoIP solutions your business has as it focuses on improving and cleaning the quality of your calls without the need for changing any of your hardware. PBXMate has and advanced noise reduction and a server-side echo cancellation technology. And, it also monitors call quality in real-time.


PhoneBurner

Free trial Cloud / Web-Based Windows Call Logging Call Recording Call Scripting Outbound Call Center Progressive Dialer Business Hours Online Live Online Webinars Documentation

PhoneBurner is guaranteed to increase your outbound sales in just 15 minutes. They offer dialing speeds of up to 4 times faster than before, eliminate pause dialing to decrease hang-ups, and it only takes 15 minutes to set up the software from any phone or computer.

Price:
$67.50/month/user


PIMS Dialer Software

Free trial Cloud / Web-Based Windows Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Business Hours Online Live Online

PIMS Dialer Software uses an algorithm that is designed to only deliver live calls to your agents. Additionally, it helps you automate mass communications, saving your firm time. The pricing is affordable and the technology is strong.

Price:
$125.00/month/user


Power Dialer CRM

Cloud / Web-Based Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Outbound Call Center Predictive Dialer Business Hours Online Live Online Webinars

Power Dialer CRM combines both telephony and CRM in one subscription-based auto dialer. It bypasses busy signals, answering machines and no-answers so each agent can be more productive and spend more time selling.

Price:
$79.00/month/user


PrimoDialler

Free trial Free version Cloud / Web-Based Call Blending Call Logging Call Recording Inbound Call Center IVR/Voice Recognition Outbound Call Center Predictive Dialer Progressive Dialer Real-time Chat Business Hours Online In Person Live Online Webinars Documentation

Primo Dialler is one of the most sought after dialler solution companies in the UK. It has a fully integrated call center software with top notch predictive dialing technology.

Price:
$0.03/month/user


ProcedureFlow

Free trial Cloud / Web-Based Windows Reporting/Analytics Business Hours Live Online Webinars Documentation

ProcedureFlow helps employees follow company processes more easily, and reduces training and mentoring by anywhere from 50% to 90%. This is a cloud-based knowledgement software that will improve efficiency across the board.


PureCloud by Genesys

Free trial Cloud / Web-Based Windows Mac Android iOS Call Blending Call Logging Call Monitoring Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics 24/7 Online In Person Live Online Webinars Documentation

PureCloud by Genesys is an all-in-one call center software that helps small and midsize businesses thrive. It gives employees a 360 degree view of the customer. It also helps businesses deliver excellent customer service experience over the phone, via email, over chat, and via social media.

Price:
$69.99/month/user


QueueMetrics

Free trial Free version Cloud / Web-Based Call Blending Call Logging Call Recording Escalation Management Inbound Call Center Manual Dialer Outbound Call Center Queue Management Real-time Chat Business Hours Live Online Webinars Documentation

Loway is leading the way in the development of advanced software solutions for the Asterisk PBX, which sets up modern standards for call center performance measurement. QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX call-center.


Rescue

Free trial Cloud / Web-Based Windows Mac Android iOS Business Hours Online Webinars Documentation

Rescue by LogMeIn makes remote support easy by offering quick connectivity, secure sessions, multi-platform support, and full-service support. They also offer a free 2-week trial if you want to give it a whirl before committing.

Price:
$149.00/month


Ricochet

Free trial Cloud / Web-Based Call Monitoring Inbound Call Center IVR/Voice Recognition Predictive Dialer Progressive Dialer Business Hours Online In Person Live Online Documentation

Ricochet has one major goal: help you dial and manage leads faster. They provide a cloud phone system and dialer, a lead management system and CRM, inbound call tracking and IVR, and a marketing automation platform.


RingCentral

Free trial Cloud / Web-Based Installed Windows Mac Android iOS Call Monitoring Manual Dialer Reporting/Analytics 24/7 Business Hours Online Live Online Webinars Documentation

RingCentral touts their ability to help you drive more sales with the help of their robust contact center. The software is easy to use, reliable, and consistent. That’s why over 350,000 businesses already use RingCentral as their call center software.

Price:
$19.99/month/user


SalesExec

Free trial Cloud / Web-Based Windows iOS Call Scripting Inbound Call Center Business Hours In Person Live Online Webinars Documentation

Salesexec is an all-in-one solution that acts as an automatic dialer, business phone service, lead management tool, instant lead responder, and helps with automated email marketing.

Price:
$65.00/month


Sharpen

Free trial Cloud / Web-Based Call Blending Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Progressive Dialer Queue Management Real-time Chat 24/7 In Person Live Online Webinars Documentation

Sharpen is the agent-first contact center platform. They work to help you create happier agents and customers by eliminating problems caused by lack of good technology. Sharpen offers sales acceleration, unified communications, and a contact center.

Price:
$99.00/month/user


Sip2Dial

Call Blending Call Recording Inbound Call Center IVR/Voice Recognition Outbound Call Center Progressive Dialer 24/7

Sip2Dial call center solution allows for workforce optimization, mobile marketing, proactive costumer communications, and more. The company offers best IVR system architecture and VOIP calling software that are predominant in quality and are reliable for utilizing.

Price:
$19.95/user/month


SmartAction

Cloud / Web-Based Call Blending Call Logging Call Recording Call Scripting IVR/Voice Recognition Live Online Documentation

SmartAction provides conversational AI agents that integrates with IVR and contact center platforms. Mixing the AI and live agents automates voice, chat and text conversations and makes everything fast and cost effective.


Smiddle

Cloud / Web-Based Installed Windows Mac Call Logging Call Recording Call Scripting Predictive Dialer Queue Management Real-time Chat 24/7 Online Live Online Documentation

Smiddle provides a number of solutions to optimize and improve the performance of contact centers. From recording to scripting and callbacks, this tools is the solution partner of many big companies like Cisco.

Price:
$20,000.00/year


Solgari

Free trial Cloud / Web-Based Android iOS Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 Live Online Webinars

Solgari provides an integrated omni-channel communications with its cloud software service. It caters to all business communication channels like voice, video, chat and SMS while making sure that all recording and archiving of communications comply with all the necessary security policies.

Price:
$20.00/month/user


StataPile

Free trial Cloud / Web-Based Call Logging Call Recording Business Hours Online Webinars Documentation

StataPile is an artificial intelligence platform that analyzes every phone call to determine how well agents follow procedures. The system monitors the results of calls and automatically provides feedback/reporting to the agent and management. StataPile integrates with CRM software and redacts sensitive information as needed.

Price:
$8.00/month/user


Streams

Free trial Cloud / Web-Based Call Logging Call Recording Call Scripting Escalation Management IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat 24/7 Business Hours Online Live Online Webinars Documentation

Streams provides solutions for call centers by delivering world-class inbound and outbound contact center capability wherever your agents are located. It can support multiple call queues even with sophisticated routing algorithms.

Price:
$69.95/month/user


T-Max

Free trial Cloud / Web-Based Call Blending Call Monitoring Call Recording Inbound Call Center Predictive Dialer Business Hours Online Live Online Webinars Documentation

T-Max is an inbound and outbound CRM hosted dialer. It’s easy to use, high-speed, and provides customizable features like caller ID, agent scripts, call recording, and more.

Price:
$100.00/month


Talkdesk

Free trial Cloud / Web-Based Windows Call Blending Call Logging Call Monitoring Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics 24/7 Online In Person Live Online Webinars Documentation

Talkdesk‘s intelligent contact center helps you increase agent efficiency, boosts customer satisfaction, and integrates with your CRM. They also provide an awesome knowledge base with information to help keep you current on new tools with their AppConnect platform. This helps considering they already have 40+ tools and are innovating every day.


TeleBroad ACD Panel

Free trial Cloud / Web-Based Android Call Blending Call Logging Call Recording Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management 24/7 In Person Live Online Documentation

This tool provides an automatic call distribution platform for your call center. It helps you control, manage and analyze the calls so you can take the necessary action to stay efficient or resolve any issues.


Toky

Free trial Free version Cloud / Web-Based Installed Windows Mac Android iOS Call Logging Call Recording Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Queue Management Reporting/Analytics Business Hours Online Live Online Documentation

Toky is a full-featured cloud telephony solution designed for the small and medium business that allows businesses to connect customers from the website, Facebook page or calling the hotline, to a centralized platform where businesses can handle voice calls and make outbound calls. It also allows businesses to send SMS for sales and customer support easily at an affordable price. Integrations with CRM and collaboration tools are also available to help businesses enhance processes.

Price:
$15.00/month/user


VanillaSoft

Free trial Cloud / Web-Based Windows Call Recording Business Hours Webinars Documentation

VanillaSoft is one of the top outbound call center softwares for inside sales teams. It’s web-based, so you don’t have to install anything, it will increase your auto-dialing times, and offers intelligent call recording as needed.

Price:
$80.00/month/user


Verascape

Free trial Cloud / Web-Based Windows Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Outbound Call Center Progressive Dialer Queue Management 24/7 Online In Person Live Online Webinars Documentation

Verascape offers chatbot and conversational speech services across all communication channels. This AI technology delivers intelligent, reliable, and on-demand support at a reasonable price.

Price:
$0.40


VICIdial

Free trial Cloud / Web-Based Installed Windows Call Blending Call Logging Call Monitoring Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics In Person Live Online

VICIdial is one of the most popular open-source contact center solutions in the world. They offer help with inbound calls, outbound calls, email, and customer website chat.


Voicent

Free trial Free version Cloud / Web-Based Installed Windows Call Blending Call Logging Call Recording IVR/Voice Recognition Outbound Call Center Business Hours Online In Person Live Online Documentation

Voicent provides a number of solutions to help businesses achieve peak performance and efficiency. This includes call center tools, voice broadcasters, predictive dialers, a CRM, business process automation and more.

Price:
$499.00/one-time/user


Vonage Business

Cloud / Web-Based Windows Call Monitoring Inbound Call Center IVR/Voice Recognition 24/7 Business Hours Online Webinars Documentation

Vonage Business is one of the top providers of VoIP systems. It is packed with over 40 features that will help you improve your customer and employee processes and services. Not to mention, it’s much more affordable than what you might imagine for a top VoIP system.

Price:
$19.99/month/user


XCALLY

Free trial Cloud / Web-Based Call Blending Call Logging Call Recording Call Scripting Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Progressive Dialer Queue Management 24/7 Live Online Webinars Documentation

XCally is another omni-channel contact center software that helps you with all of your customer communication needs including voice, chat, email, SMS, fax, and custom channels. Their program helps you with other important tasks including contact management, API open channels, real time monitoring, analytics and reporting. They also provide an agent softphone, custom dashboards, an auto dialer, IVR system, and installation and licensing.

Price:
Standard customization - integrate with 3-5 systems: $10,000


XenCALL

Free trial Cloud / Web-Based Windows Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Business Hours Online Live Online Webinars Documentation

XenCALL is a hassle-free, all-in-one VoIP predictive dialer as well as a CRM. That means you can hit two birds with one software stone. Having everything in one location offers convenience that is often unmatched. You can request a free demo here.


ZaiLab

Free trial Cloud / Web-Based Call Blending Call Logging Call Recording Call Scripting Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center 24/7 Business Hours Online In Person Live Online Webinars Documentation

This is a total omni channel contact center solution. But, it differentiates itself with the fact that the tool is boosted by Artificial Intelligence and you only pay for it when you use it.


Zent.io

Free trial Cloud / Web-Based Call Blending Call Logging Call Monitoring Call Recording Escalation Management Inbound Call Center IVR/Voice Recognition Manual Dialer Outbound Call Center Queue Management Real-time Chat Reporting/Analytics Business Hours In Person Live Online Documentation

Zent.io has all the essentials of an omnichannel contact center software. But, it emphasizes the fact that is is designed for outsourcers or companies that outsource their customer care.

Price:
$78.00/month/user


Zingtree

Free trial Cloud / Web-Based Call Blending Call Logging Inbound Call Center Outbound Call Center Real-time Chat Reporting/Analytics Business Hours Online Live Online Documentation

Zingtree provides an easy way to create and deploy custom scripts that your agents can use in their web browser. It also has the ability to track individual agents so you will know who are performing well.

Price:
$12.00 per user/month


Zoho Desk

Free trial Free version Cloud / Web-Based Call Logging Call Recording Call Scripting Real-time Chat Business Hours Online Live Online Webinars Documentation

Zoho Desk is a call center tool that helps agents work more productively, managers lead more effectively, and customers get help in a timely fashion. It provides a call center software, a ticketing system, social support software, and more features that will help you stay on task in your call center.

Price:
$12.00/per agent/month


 

Wrap Up

There are several different call center software programs on the market for you to choose from. What you select will depend on how large your firm is, and what your call center needs are. When narrowing it down, make sure to pick a software that shows signs of innovation, ease-of-use, and the ability to scale as you grow your company.