A call center policy is a document that defines standard guidelines for working at a call or contact center. It sets out the rules regarding employee attendance, breaks, electronic device usage, and more. Here’s a…
Templates and Resources
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If you operate a call center, whether it’s a start-up or an established business, you need to have certain call center policy and procedures. Developed with the help of relevant subject matter experts, it helps…
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A call center security policy is a document that provides comprehensive rules, plans, and security protocols that regulate access to the organization’s network. An excellent security policy ensures information security and the protection of the…
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A call center break policy highlights guidelines related to the breaks agents take during their work period. It defines certain rules so that agents can get some rest without their breaks having a negative impact…
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Employees can have many reasons for tardiness or absence. Some of them include personal or family emergencies, transportation issues, etc. But as an employer, you must have an accurate record of each employee’s attendance for…
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Working remotely has become the new normal because of the COVID-19 pandemic. With so many employees working from home, team managers need a remote work plan or policy to ensure that their employees stay productive.…
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Managing employee tardiness, unscheduled and unexcused absence, etc., can be difficult in any business. These unscheduled leaves negatively impact employee productivity, team performance, and consequently, the firm’s income. Fortunately, you can solve these attendance issues…
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With the changing times, workplace norms and employee demands have evolved as well. Employees now prefer a flexible work arrangement like the compressed workweek or remote work over the standard nine-to-fiver. And if you’re considering…