Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. …
Offshoring
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With the COVID-19 pandemic, the world moved online. Digital software and online shopping became increasingly popular among customers, which intensified the need for excellent customer service. And to match that, several companies like Amazon and…
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In a world dominated by chatbots and text messaging, you might think phone calls are becoming a thing of the past. But many customers still prefer calling businesses over the phone to resolve their problems. …
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As business strategies and requirements change, companies need to adopt different processes that can help them grow. And one of these processes is offshoring. Many large corporations have realized that the benefits of offshoring, such…
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Accounting plays an important role in the growth of a business. And if you don’t have an in-house accounting professional with the required skills, you can hire an offshore accounting service. Outsourcing accounting to an…
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From WhatsApp to Microsoft, offshoring has helped several businesses save costs and get access to skilled talent from around the world. And while you can use offshoring to increase business productivity and growth, you need…
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Most people know the United States of America as a leader in filmmaking, sports, technological advancements, and so on. But not many are aware that the USA is also a popular destination for an offshore…
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In the last two decades, the Philippines has emerged as a top offshore destination for companies across the world. In fact, major companies like IBM and Amazon run their BPO (Business Process Outsourcing) operations from…