BPO and CX Industry

Chat monitoring is ideal for business owners who want to boost the performance of their customer support team and ensure they provide exceptional customer service…

In this ongoing pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations. As social distancing prompted growing virtual connectivity, call centers…

Traditionally, virtual assistants handled day-to-day processes such as scheduling appointments, responding to emails, confirming travel itineraries, etc.  But these days, you can hire a virtual…

A startup or small business owner typically juggles so many tasks that it can dilute their core expertise. Fortunately, you can hire virtual assistants to…

Even before the pandemic, remote work has been a standard set-up for most call center workers worldwide. Call center companies, most specifically, are able to…

From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to…

Call center software helps simplify basic business processes like call routing, dialing, and reporting — enhancing agent productivity and customer support workflows. These tools are…

For any business, every interaction with the customer has an impact on the brand’s image.  But customer service operations are fast-paced and complex, and it…

Your business probably interacts with hundreds of customers across various communication channels every day. Each interaction holds a vast amount of data regarding your customer’s…