BPO and CX Industry

Call center managers are the backbone of any organization offering customer service.  Without their leadership and skillsets, it would be impossible to maintain the company’s…

The future of the outsourcing industry remains bright after wrapping up 2021. While the last year was another strange year given the ongoing concerns over…

Customers today have many options to engage with a business and share their experiences with others, giving them greater control over their journey with a…

Gone are the days of providing customer service solely through inbound and outbound calls.  Instead, the call center of the future will use all possible…

Virtual assistants can handle a wide variety of tasks, ranging from administrative tasks to bookkeeping and graphic design. They can also be your virtual receptionist,…

Keeping track of call center statistics and metrics is key to improving your productivity, profitability, and customer satisfaction. In this article, we’ll highlight the top…

The call center industry is a rewarding one, but it’s also highly competitive.  While there are a lot of resources available online to help you…

Virtual assistants provide cost-effective support services so you can focus on your business’ core functions. Whether you manage a large enterprise or a small business,…

The latest outsourcing statistics from 2021 reveal interesting trends in business practices and why several companies invest in third-party services. So, what’s the outlook for…