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BPO and CX Industry

BPO and CX Industry tips, guides and resources

  • 7 No-Nonsense Tips to Improve Call Center Efficiency

    by Lauren Soucy December 13, 2021
    by Lauren Soucy

    Ensuring top-notch customer service must be one of your top priorities as a business owner.   Customers want instant and reliable solutions, which means your call…

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  • What Is Chat Monitoring? (7 Best Software, Key Features)

    by Lauren Soucy December 10, 2021
    by Lauren Soucy

    Chat monitoring is ideal for business owners who want to boost the performance of their customer support team and ensure they provide exceptional customer service…

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  • 8 Interesting Call Center Trends from 2021 to Watch in 2022

    by Time Doctor December 10, 2021
    by Time Doctor

    In this ongoing pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations. As social distancing prompted growing virtual connectivity, call centers…

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  • 10 Best Virtual Assistant Countries for Finding Excellent VAs

    by Lauren Soucy December 7, 2021
    by Lauren Soucy

    Traditionally, virtual assistants handled day-to-day processes such as scheduling appointments, responding to emails, confirming travel itineraries, etc.  But these days, you can hire a virtual…

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  • The Top 5 Virtual Assistant Companies in The USA

    by Lauren Soucy November 20, 2021
    by Lauren Soucy

    A startup or small business owner typically juggles so many tasks that it can dilute their core expertise. Fortunately, you can hire virtual assistants to…

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  • Little Known Ways to Handle Common Call Center Challenges

    by Rumzz Bajwa November 16, 2021
    by Rumzz Bajwa

    Even before the pandemic, remote work has been a standard set-up for most call center workers worldwide. Call center companies, most specifically, are able to…

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  • A Definitive Guide to Call Center Compliance

    by Lauren Soucy October 29, 2021
    by Lauren Soucy

    From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to…

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  • How Much Does Call Center Software Cost? (Factors, Tools)

    by Lauren Soucy October 26, 2021
    by Lauren Soucy

    Call center software helps simplify basic business processes like call routing, dialing, and reporting — enhancing agent productivity and customer support workflows. These tools are…

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  • Top 10 Quality Monitoring Software for Customer Service Teams

    by Lauren Soucy October 26, 2021
    by Lauren Soucy

    For any business, every interaction with the customer has an impact on the brand’s image.  But customer service operations are fast-paced and complex, and it…

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