15 Best Call Center Outsourcing Companies in the World

Call Center Outsourcing Companies

Outsourcing customer support to top-notch call center outsourcing companies like Helpware, XACT, or WOW24-7 is a smart way to provide exceptional service in a cost-effective manner. 

These companies come at various price points and offer new, innovative solutions to customer queries. 

Naturally, with so many options, it can be challenging to find the right service partner for your needs. 

Don’t worry. In this article, we’ll highlight 15 top call center outsourcing companies across the globe. We’ll also cover some standard call center pricing models you should know before signing any contracts. 

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Top 15 Call Center Outsourcing Companies 

Customer service is no longer just about voice calls. 

They include support over various channels such as emails, texts, live web chat, and social media — also called omnichannel support. 

These omnichannel, AI-powered contact centers are often called the future of the customer service industry, and as you’ll see, all of the service providers listed below offer these services. 

Now, you’ll often find companies outsourcing their customer service to the Philippines or India due to the lower costs. 

However, many other countries also offer excellent call center outsourcing services at prices that might fit your budget. In the list below, you’ll find companies in the US, Argentina, Ecuador, Ukraine, Bulgaria, Cyprus, and Australia that you can outsource call center services to.

1. Helpware 

Helpware

Headquartered in the USA, Helpware is an industry leader with offices in Ukraine, Mexico, the Philippines, and Germany. 

They specialize in voice services, non-voice BPO (Business Process Outsourcing), and back-office management. 

They assign a Customer Service Manager (CSM) to each client. The CSM helps manage your project and team. As a result, you’ll notice improved customer satisfaction levels.

Some of their well-known clients include Universal Studios and Headspace. 

Key Features 

  • Offers customer care in 20 languages – English, Spanish, German, etc.
  • Recruits and trains agents for customized customer support teams. 
  • Provides dedicated technical support agents from a variety of tech backgrounds.  

Pricing

Helpware offers separate packages for different team requirements. 

2. XACT

xact

Based in Orlando, Florida, XACT is a flexible answering service for companies of all sizes. 

They offer a cost-effective call center outsourcing service to businesses in property management, hospitality and tourism, healthcare, financial services, and e-commerce. 

XACT has partnered with NICE InContact since 2005 to provide their contact center solutions toolkit on the cloud, ensuring data security. 

Key Features 

  • Trains helpdesk agents regarding your product/service to offer quick, relevant support. 
  • Provides a 24/7 personalized telephone answering service. 
  • Ensures service continuity through fail-safe Automatic Transfer Switches (ATS) that automatically transfers to an alternate power source during a power outage. 

Pricing

Available on request. 

3. American Call Center (ACC) 

American Call Center (ACC)

A leading contact center in Guayaquil, Ecuador, American Call Center (ACC) provides both inbound and outbound multichannel customer service. 

Their 15 years of experience helps them understand the need of the hour – personalized service for both customer acquisition and retention. 

ACC achieves this by incorporating state-of-the-art technology, AI-based research, and information management systems. 

Key Features 

  • Offers debt collection services through email, SMS, live chat, and broadcast. 
  • Manages your company’s administrative processes through their Backoffice service. 
  • Create a direct communication channel with customers to boost loyalty. 

Pricing 

Available on request. 

4. LinkSolution 

LinkSolution

LinkSolution is a contact center and IT services provider based in Argentina

They focus on providing a consistent and personalized customer service experience by analyzing critical points and making improvements where required. 

Such constant training has landed them notable clients such as Ford, Citi Bank, and Axion Energy. 

Key Features 

  • Encourages you to expand your services by providing a large talent pool. 
  • Adapts service statistics for each client. 
  • Generates weekly, monthly, and quarterly reports for analysis. 

Pricing

Available on request. 

5. WOW24-7 

Wow24-7

WOW24-7 is a customer service outsourcing company based in Kyiv, Ukraine. 

With over 12 years of experience, WOW provides various customer support services like e-commerce support, tech support, and lead qualification of potential customers. 

Additionally, they offer lead generation, customer feedback market research, and telemarketing facilities.

Key Features 

Pricing

WOW offers both dedicated and shared team bundles. 

Their website also features a pricing calculator so you can receive a custom quote.  

6. Simply Contact 

Simply Contact Center

Simply Contact is a contact center outsourcing company based in Dnepr, Ukraine. They offer customer acquisition and other BPO services. 

They’re highly experienced in e-commerce, SaaS support, healthcare, legal, travel, and media and entertainment industries. 

They also have a proven track record of resolving 96% of all incoming calls within 20 seconds. 

Key Features 

  • Offers 24/7 customer support in over 11 languages, including Spanish, German, Arabic, French. 
  • Provides a consistent customer experience through optimized workflows. 
  • Ensures data security through cloud storage and mandatory VPN (Virtual Private Network) connections. 

Pricing

Simply Contact offers multiple packages depending on your monthly customer requests. 

7. SupportYourApp 

SupportYourApp

One of the top call center outsourcing companies globally, SupportYourApp was founded in Kyiv, Ukraine but is now a global company. 

They focus on providing professional inbound services, back-office support, and outbound services through a customized team fit for your business needs. 

They guarantee 100% data safety, especially for sensitive information such as credit card details. 

Key Features 

  • Provides detailed quality assurance reports regularly. 
  • Records all incoming and outgoing calls for easy review. 
  • Offers 24/7 support in 42 languages, including Japanese, Russian, and Mandarin. 

Pricing

SupportYourApp offers multiple customized pricing packages. 

8. TELUS International 

Telus International

Focused on digital customer experience (DX), TELUS International from Bulgaria provides an end-to-end outsourcing solution for service innovations. 

They offer omnichannel contact center services across text, voice calls, email, social media, chatbots, and videos. 

By prioritizing every single customer interaction, they help create meaningful human connections and increase brand loyalty. 

Key Features 

  • Trains agents to solve every customer issue at first go – First Call Resolution (FCR)
  • Manages multiple customer queries through integrated CRM  (Customer Relationship Management) systems. 
  • Provides a personalized customer experience across all communication channels. 

Pricing

Available on request. 

9. Mindy Support 

Mindy Support

Mindy Support is based in Cyprus, with offices in six Ukrainian cities. They provide customer, technical, back-office support, and annotation services. 

They’ve become a trusted outsourcing partner for many Fortune 500 companies. 

As an outsourced call center, Mindy Support has helped over 150 startups as well as medium and large businesses in the UK, US, and Western Europe gain new customers and retain existing ones. 

Key Features 

  • Provides customer support in over 15 languages, including Spanish, Russian, and Italian.
  • Assigns a dedicated team for every project with a unique quality assurance system. 
  • Offers helpdesk support to increase customer retention and satisfaction. 

Pricing

Available on request. 

10. Flatworld Solutions

Flatworld Solutions

Headquartered in Bangalore, India, Flatworld Solutions has offices in the US, UK, and the Philippines. 

They offer call center outsourcing services from India due to the country’s flexible outsourcing policies and cost-effectiveness. 

Flatworld’s call centers provide voice, live chat support, technical helpdesk, lead generation, and appointment setting services. 

Key Features 

  • Records all customer service calls for future analysis and research. 
  • Provides high-quality, integrated security infrastructure to ensure information security. 
  • Offers a call center quality assurance service to increase customer satisfaction scores. 

Pricing

Flatworld pricing plans start at $8/hour and go up to $25/hour. 

These rates depend on various factors such as call volume, project complexity, etc.

11. Go4Customer 

Go4Customer

Go4Customer is a business process and call center outsourcing company. They are based in India but have a call center in the USA as well. 

Go4Customer actively utilizes AI chatbots and Big Data Analytics to improve customer experience. 

They estimate you can save up to 72% of your setup cost by using their offshore call centers. 

Key Features 

  • Delivers detailed reports with analytics of each agent’s performance. 
  • Trains agents to minimize your average call abandonment rates
  • Offers customers a 24/7 call answering service. 

Pricing

Available on request. 

12. Invensis Technologies 

invensis bpo

Based in India, Invensis Technologies is a BPO outsourcing company dedicated to helping your business grow. 

Providing both inbound and outbound call center solutions, they record all inbound calls for analysis. You can also listen to these calls in real-time. 

Additionally, their auto-dialer software allows agents to make more outbound calls by removing the need for manually dialing phone numbers.  

Key Features 

  • Provides a missed call service where customers can leave a missed call for agents to return later. 
  • Allows you to scale easily during high-volume seasons. 
  • Gives a detailed daily report with company call statistics. 

Pricing

Available on request. 

13. Magellan Solutions Outsourcing 

magellan solutions

Magellan Sourcing Outsourcing is an inbound and outbound call center based in the Philippines. 

They offer BPO services to small and medium-sized enterprises (SMEs). 

Magellan can help increase your customer satisfaction (CSAT) scores – their average benchmark is 95.63% for consumer goods. 

Key Features 

Pricing

Actual prices are only available on request, but Magellan provides a free 60-minute consultation. 

14. 2nd Office

2ndOffice

While the Philippines-based 2nd Office’s core competency lies in e-commerce outsourcing, they’re also a call center service provider.

With a specific focus on customer retention, their customer care team can help cut your operational and labor costs up to 70%

Key Features 

  • Assigns a Client Success Manager as your point of contact for all departments. 
  • Offers flexible staffing plans – seasonal, part-time, and full-time. 
  • Supports novel telemarketing strategies like cold calling 2.0

Pricing

Available on request. 

15. Acquire BPO

Acquire BPO

Acquire BPO is a global business process outsourcing firm headquartered in Australia, with offices in the Philippines, Dominican Republic, and the US. 

Offering inbound and outbound contact center outsourcing solutions, Acquire provides flexible engagement models for a wide range of industries. 

Samsung, Domino’s, and KFC have all outsourced customer service to Acquire.

Key Features 

  • Offers fast, consistent, and personalized customer service on various channels. 
  • Keeps your business agile to navigate changing market trends and unexpected events. 
  • Utilizes automation solutions to minimize security risks, increase productivity, and reduce costs. 

Pricing

Available on request. 

As you can see above, most call center companies don’t have a flat rate. Their costs depend on the expected call volume and the service level your company requires.

But there are some standard pricing models that most call centers use.

3 Standard Call Center Pricing Models 

Depending on the type of call center – inbound or outbound – and the location, you can expect to see the following models. 

1. Inbound Call Centers 

These call centers accept incoming calls from customers, providing technical support, or answering customer queries. 

A) Shared 

In this model, you only pay on a per-minute basis for when call center agents are actively on calls. It’s called a shared model as you may share agents with other businesses — they aren’t dedicated to your company.

B) Dedicated

Here, a team of dedicated agents handles calls exclusively for your customers. They typically charge an hourly rate dependent on the call center’s location

C) Monthly

Under this model, you pay the company a certain amount every month for inbound calls. 

This method is a subset of the dedicated model and is commonly used in Asian countries.

2. Outbound Call Centers 

Here, the agents call the customers to gather data. Common outbound call center services are sales calls, telemarketing, and collecting customer surveys. 

A) Hourly 

For outbound telemarketing calls, appointment setting, and lead generation, this is the common pricing model. 

Actual rates depend on contract length and the service provider’s location. 

B) Commission 

Not typically offered by most outbound call centers as their payment is tied to the agents’ performance — which can be variable. 

While it may incentivize agents, you may also receive poor-quality leads. 

C) Hybrid 

The most common model for outbound call centers, the combination of an hourly rate with performance incentives, is beneficial for you and your service provider. 

3. Location

Another important factor that impacts your outsourcing cost is location. 

Typically, you can expect the following hourly rates based on the outsourcing service provider’s geographic location: 

  • Australia: $35-$55/hour
  • US and Canada: $22-$35/hour
  • Eastern Europe: $12-$25/hour
  • Latin America: $8-$18/hour
  • Asia, including the Philippines: $8-$14/hour
  • India: $5-$9/hour

Nearshore and offshore companies usually cost less compared to onshore ones. 

But partnering with them could lead to communication issues. In that case, you could choose a domestic call center even if it’s costlier. 

Read more about nearshore vs. offshore models. 

Wrapping Up 

No matter your business requirements, there is a call center outsourcing company for you. 

Use our outsourcing list above to determine which company fits your needs best and understand the commonly employed pricing models. 

However, you shouldn’t rush this process. 
Take your time and do your due diligence to ensure you’re partnering with the company that best fits your needs.

 
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