What Will the Call Center of the Future Actually Look...
Gone are the days of providing customer service solely through inbound and outbound calls. Instead,…Read more
Author Archives: Lauren Soucy
Virtual Assistant Canada: Top Services, Costs & More (2022)
Virtual assistants can handle a wide variety of tasks, ranging from administrative tasks to bookkeeping…Read more
40 Call Center Stats From 2021 & 10 Metrics to...
Keeping track of call center statistics and metrics is key to improving your productivity, profitability,…Read more
Employee Engagement: How to Actually Measure and Increase It
Employee engagement is a metric that shows an employee’s commitment to their workplace and their…Read more
11 Pro Tips For Effectively Managing Distributed Teams
Distributed teams consist of employees working remotely from different locations. And with the pandemic confining…Read more
The 2022 Guide to Setting Up and Managing Distributed Teams
The Covid pandemic has ushered in a new way of conducting business, with several companies…Read more
7 Practical Strategies for Employee Retention in 2022
Employee retention is an important goal for many businesses today, mainly because of how expensive…Read more
What is Team Collaboration & How to Build It in...
Without effective team collaboration, employees may feel disconnected from each other and the company’s mission. …Read more
23 Thoughtful Holiday and Appreciation Gifts for Employees
Giving your employees generic ‘thank you’ cards during the holiday season is a thing of…Read more