As more and more people receive Covid 19 vaccine shots, companies are keen to call back employees after an extended leave from work. If you…
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Accurate timekeeping offers multiple benefits for your business. It helps teams be productive and prevents loss of time and money due to inefficient planning. And…
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If there’s one thing that both employees and employers agree with, it’s that time tracking is an extremely tedious process. Carlo BorjaCarlo Borja is the…
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Contractor timesheet templates are a simple way to track a contractor’s working hours. Since contractors usually don’t work set hours each day, timesheets can help…
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Tracking the number of hours your employees work is essential to measure their productivity and overtime hours. It also comes in handy when you have…
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A call center policy is a document that defines standard guidelines for working at a call or contact center. It sets out the rules regarding…
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If you operate a call center, whether it’s a start-up or an established business, you need to have certain call center policy and procedures. Developed…
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A call center security policy is a document that provides comprehensive rules, plans, and security protocols that regulate access to the organization’s network. An excellent…
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A call center break policy highlights guidelines related to the breaks agents take during their work period. It defines certain rules so that agents can…