Employee Monitoring: Pros, Cons, Types, Tools (2021 Guide)
Employee monitoring can be tricky. You need to strike a balance between your company’s need…Read more
Contact Center vs Call Center: 5 Key Differences to Know
When a customer contacts your business or brand, they may do so via your customer…Read more
What You Need to Know Before Hiring a Virtual Call...
With the COVID-19 pandemic, the world moved online. Digital software and online shopping became increasingly…Read more
The 2021 Guide to Outbound Call Centers (Tools, Tips)
Call centers can handle all the support services for your business without you having to…Read more
Why Management Must Encourage Work-Life Balance in Remote Work Environments
A solid work-life balance is an essential element of employee well-being. If you’re an employer,…Read more
10 Simple Tips to Reduce Call Center Attrition (2021 Guide)
Do you know how expensive call center attrition can be? Voluntary attrition of an employee…Read more
Top 7 Virtual Call Center Software for 2021
Due to COVID regulations and virtual call center software innovations, virtual customer service teams have…Read more
Everything You Need to Know About Inbound Call Centers (2021)
In a world dominated by chatbots and text messaging, you might think phone calls are…Read more
7 Simple Steps For Contact Center Quality Monitoring
Contact center quality monitoring is one of the best ways to improve customer service. When…Read more