types of employee monitoring

Employee Monitoring: Pros, Cons, Types, Tools (2021 Guide)

Employee monitoring can be tricky. You need to strike a balance between your company’s need…Read more

contact center vs call center

Contact Center vs Call Center: 5 Key Differences to Know

When a customer contacts your business or brand, they may do so via your customer…Read more

Virtual call center

What You Need to Know Before Hiring a Virtual Call...

With the COVID-19 pandemic, the world moved online.  Digital software and online shopping became increasingly…Read more

outbound call center

The 2021 Guide to Outbound Call Centers (Tools, Tips)

Call centers can handle all the support services for your business without you having to…Read more

work life balance

Why Management Must Encourage Work-Life Balance in Remote Work Environments

A solid work-life balance is an essential element of employee well-being. If you’re an employer,…Read more

Call Center Attrition

10 Simple Tips to Reduce Call Center Attrition (2021 Guide)

Do you know how expensive call center attrition can be?  Voluntary attrition of an employee…Read more

Virtual Call Center Software

Top 7 Virtual Call Center Software for 2021

Due to COVID regulations and virtual call center software innovations, virtual customer service teams have…Read more

inbound call center

Everything You Need to Know About Inbound Call Centers (2021)

In a world dominated by chatbots and text messaging, you might think phone calls are…Read more

contact center quality monitoring

7 Simple Steps For Contact Center Quality Monitoring

Contact center quality monitoring is one of the best ways to improve customer service. When…Read more