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7 Strategies for BPO Firms to Retain Top Talent

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WFH is here to stay says Concentrix, how will the industry retain clients and prove their value?

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Tips, Tricks and Marriage Proposals: Running Remote 2022 Day 1 Highlights

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Time Tracking for BPO’s: Benefits, Challenges, Top 3 Tools

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Explaining President Biden’s Offshoring Tax Penalty

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The Future of Outsourcing in 2022: Labor Challenges Will Mean More Remote Work and Automation

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What Will the Call Center of the Future Actually Look Like?

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40 Call Center Stats From 2021 & 10 Metrics to Track in 2022

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BPO and CX Industry

Quantitative Data On Work From Home Productivity

by Lauren Soucy

The COVID-19 pandemic and the need to safeguard public health saw several companies switching to the remote work model.  Realizing how it posed no evident…

by Lauren Soucy July 1, 2022

How the Outsourcing Industry is Transitioning to Remote Work

by Lauren Soucy
by Lauren Soucy June 30, 2022

7 Strategies for BPO Firms to Retain Top Talent

by Aimee Engelmann
by Aimee Engelmann June 30, 2022

The Negative Impacts of A Non-Productive Culture

by Lauren Soucy
by Lauren Soucy June 29, 2022

5 Helpful Tools in Transitioning BPO Workers to a Productive Remote Work Setup

by Time Doctor
by Time Doctor June 8, 2022

Offshoring

Inhouse Vs Outsourced Software Development

by Harikrishna Kundariya

In the digital era, more and more businesses rely on software development in order to enhance their business processes. Therefore, the need for software development…

by Harikrishna Kundariya June 22, 2022

Outsourcing Translation Services for Global Business Growth: 6 Reasons + 5 Tasks to Outsource

by Time Doctor
by Time Doctor June 8, 2022

The Pros and Cons of Offshoring Accounting

by Lauren Soucy
by Lauren Soucy June 6, 2022

Software Outsourcing to Romania: Benefits & Top Companies

by Lauren Soucy
by Lauren Soucy June 6, 2022

What to Consider Before Your Company Offshores Sales

by Lauren Soucy
by Lauren Soucy June 3, 2022

Latest Articles

  • Quantitative Data On Work From Home Productivity

    by Lauren Soucy July 1, 2022
    by Lauren Soucy

    The COVID-19 pandemic and the need to safeguard public health saw several companies switching to the remote work model.  Realizing how it posed no evident…

    Read more
  • How the Outsourcing Industry is Transitioning to Remote Work

    by Lauren Soucy June 30, 2022
    by Lauren Soucy

    Many outsourcing firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual.  It helped…

    Read more
  • 7 Strategies for BPO Firms to Retain Top Talent

    by Aimee Engelmann June 30, 2022
    by Aimee Engelmann

    The ‘war for talent’ is as intense as ever. A quarter of a century since global management consulting firm McKinsey first used the term when…

    Read more
  • The Negative Impacts of A Non-Productive Culture

    by Lauren Soucy June 29, 2022
    by Lauren Soucy

    The lack of a productive culture can signal serious problems for an organization, especially in the fast-paced and highly competitive Business Process Outsourcing (BPO) sector. …

    Read more
  • 11 Best Invoicing Software: Features, Pricing, Reviews

    by Time Doctor June 27, 2022
    by Time Doctor

    The invoicing process can become more time-consuming as your business grows due to more significant volumes of sales and clients.  Fortunately, invoicing software can help…

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  • IT Time Tracking: Benefits, Top 10 Tools

    by Time Doctor June 27, 2022
    by Time Doctor

    Your IT teams may be working for multiple clients and projects at a time. To effectively manage their productivity, you’ll need to ensure they accurately…

    Read more
  • 14 Notable Free Employee Scheduling Software

    by Time Doctor June 27, 2022
    by Time Doctor

    Scheduling employees manually or using spreadsheets can be a long, tedious process, often resulting in overlapping shifts and unproductive schedules. In fact, businesses like restaurants…

    Read more
  • Can Microsoft Teams Monitor Employees?

    by Lauren Soucy June 27, 2022
    by Lauren Soucy

    Let’s address the elephant in the room. Yes, Microsoft Teams (MS Teams) can help employers monitor employees. As a manager, you can track almost everything…

    Read more
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