Outsourcing work is an appealing idea – It can save you money, resources, and sometimes, a great deal of stress.
Farming out your customer service cut overheads significantly, but it’s definitely not a one size fits all solution and there are no magic outsourcing beans.
If you going to take the jump with any sort of outsourcing where company will be directly interacting with your customers, it’s important to weigh up your options carefully. Shabby service will almost guarantee a mass exodus of customers.
In this article you’ll find some best practices for outsourcing customer service, and a practical guide to help you decide if this type of outsourcing is the right choice for your business. Find out more