The Complete Guide to Outsourcing

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Examples of the Types of Exceptional Customer Service That We Believe Can Make Any Business Profitable

Conventional business wisdom contends that it costs 10 times as much to obtain a new customer as it does to retain an existing customer.1

That’s why at Time Doctor, we go the extra mile for each and every one of our clients because we believe how we treat our customers is key to our company’s future success.

Do you believe building exceptional customer service is as important as acquiring new customers for your company? Does your company truly believe that WOWING customers can lead to repeat customers and warm referrals?

Here are some examples of the types of exceptional customer service that we believe can make any business profitable in the long run.

If you have a story to share, send it to us and we’ll gladly include it in this list!

Trader Joe's

Trader Joe’s

An 89-year old Pennsylvania man was snowed in around the holidays. His daughter called multiple stores trying to find one that would deliver food to her father, and finally learned that Trader Joe’s doesn’t normally deliver, but it would in this special instance.

After the daughter ordered around $50 worth of food to be delivered, the Trader Joe’s employee told her that she didn’t need to pay for it, and to have a Merry Christmas. The food was delivered within 30 minutes.

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List of New York Venture Capital Firms

Here’s a list of venture capital firms that are active in New York. Check out individual links for additional information such as industry focus, stages of investment focus, revenue requirements and the level of participation in the businesses they fund. Popular industries that are seeing a lot of investor activity in New York are business services, financial services, retail, industrial, high tech and outsourcing.

If you have others that you’d like to add to the list, let me know in the comment section below.

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